Hyatt Centric the Pike Long Beach

We stayed here while evacuating during the worst part of the Eaton fire with my pet. I felt genuine concern from the staff and received great customer service while we were here. The front desk was more responsive than anywhere I have stayed. I was and am still grateful and impressed. The room was clean and comfortable, I would stay again in regular circumstances.

The bed was a little lumpy. I did not like the idea no microwave is inside of the room. But the manager on the premises, Darnell was above and beyond. He made sure he accommodated my mother and I we need more people like Mr. Darnell. I would only come back because of the service and how well he made us feel welcome . There was another gentleman I cannot remember his name, but he was also very helpful on helping us with our luggage.

The staff was beyond amazing and did everything in their power to make our stay an excellent experience. Norbert helped me in the days before we arrived with booking 8 rooms; Darnell welcomed us and checked us in, arranged our rooms to best suit our needs, gave us tips on getting the most from our surroundings, and gave us all very warm and personal attention. Richard the bartender catered to us with patience and humor, even though we were a group of 20 that came and went throughout the afternoon. The hospitality folks were all friendly and accommodating. Rooms were comfortable. The TV set was probably the best I've ever had in a hotel room. Huge and on a swivel that made viewing the screen great. The rooftop pool was fun, and the food and drinks were all yummy. The small first-floor cafe also delivered with amazing coffees and delicious food. I can highly recommend the avocado toast! As for the location, perfectly situated at the Long Beach Pike, with many attractions within walking distance, and lots of good restaurants. Just an overall wonderful time, and the perfect venue for our family celebration.

From the moment we arrived and we’re greeted by the exceptional front desk manager (I wish I could remember his name so I could give a shout out!) our trip was off to a great start. Everyone we encountered was kind and helpful. Our room was lovely, very comfortable and we had a great view of the Pike area and Queen Mary. Bonus is its walking distance to tons of restaurants and sights.

The only negative was the lack of the poolside bar being open but, as we were just about the only ones using the pool in November, its not surprising. After day 1 we just took our own drinks (in plastic) up to the roof and no one said we shouldn't.